Shipping policy

Thank you for shopping with us! We are committed to delivering your orders quickly, safely, and efficiently across Pakistan. Please read our shipping policy carefully before placing an order.

1. Shipping Coverage

We currently deliver to all major cities and towns across Pakistan through trusted courier partners.

2. Order Processing

  • Orders are processed within 1–2 business days after confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next working day.
  • During sales, promotions, or festive seasons, processing may take slightly longer.

3. Delivery Time

Estimated delivery times are:

  • Major Cities: 2–4 business days
  • Other Cities & Remote Areas: 3–7 business days

Please note that delivery times are estimates and may vary due to weather conditions, courier delays, or other unforeseen circumstances.

4. Shipping Charges

  • Shipping charges are displayed at checkout before payment.
  • We may offer Free Shipping on selected products or orders that meet our promotional requirements.

5. Cash on Delivery (COD)

We offer Cash on Delivery (COD) across most locations in Pakistan.

Please ensure someone is available to receive the order at the provided shipping address. Repeated refusal to accept COD orders may result in restrictions on future orders.

6. Order Tracking

Once your order has been shipped, you will receive a tracking number via SMS, email, or WhatsApp (where applicable). You can use this tracking number to monitor your shipment.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. If an incorrect or incomplete address is provided, delivery may be delayed or unsuccessful. Additional shipping charges may apply for re-delivery.

8. Delivery Delays

While we strive to deliver all orders within the estimated timeframe, delays may occur due to:

  • Public holidays
  • Weather conditions
  • Courier operational issues
  • Natural disasters or other unforeseen events

We appreciate your patience in such situations.

9. Damaged or Missing Items

If your order arrives damaged or if any item is missing, please contact us within 48 hours of receiving your package. Include your order number and clear photos of the package and product so we can investigate and resolve the issue promptly.

10. Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team through our Contact Us page or the communication channels provided on our website.

Thank you for choosing us. We appreciate your trust and look forward to serving you.